Best Price Guarantee
Book your stay directly on https://www.muthuhotelsmgm.com to benefit from the lowest prices, with no hidden fees or additional commissions.
If you find a lower price elsewhere within 24 hours of your booking, we commit to matching the lowest price. Tourist taxes are not included in our prices.
If you notice a price difference, please contact our Customer Service by phone, specifying the website where you found the price difference and having taken a screenshot beforehand. We will match the price if you have not yet booked, or we will refund the difference.
Key points:
- → Lowest prices: Guaranteed!
- → No hidden fees: What you see is what you pay.
- → Price match: We'll match any lower price you find.
- → Easy process: Contact our customer service with proof.
For full terms and conditions, visit our website.GENERAL TERMS AND CONDITIONS OF THE “BEST PRICE GUARANTEE”
ARTICLE 1. DEFINITION AND SCOPE OF THE “BEST PRICE GUARANTEE”
1.1 Conditions for Applying the “Best Price Guarantee”
The “Best Price Guarantee” applies if the following conditions are met-
- → You have booked a room (with or without breakfast) in one of the eligible hotels (see Article 2) through an MGM Muthu Hotels channel (website, reservation center, or directly with the hotel).
- → You received a confirmation number for your booking.
- → Within 24 hours of receiving your confirmation (via email or phone) and at least 48 hours before your planned arrival, you:
* Find a public price for the same hotel, dates, length of stay, room type (category, size, beds, view), and booking conditions (refundable or non-refundable, payment terms, cancellation policies) at a lower rate available for booking.
* This lower price must include the same elements (taxes, VAT, and services) on a third-party website (“Third-Party Booking Channel”).
If your booking meets these criteria and is confirmed as eligible by MGM Muthu Hotels, they will match the third-party price and provide an additional discount: 10%
Example:
· Initial rate on the MGM Muthu Hotels channel: €200.
· Third-party rate: €180.
· Final rate: €162
1.2 Exclusions from the “Best Price Guarantee”
The guarantee does not apply in the following cases:
- → Group rates (more than 5 rooms).
- → Corporate, conference, or seminar rates.
- → Special promotions with discounts applied after booking confirmation (e.g., promo codes).
- → Member or subscription rates on third-party websites.
- → Rates for partners or employees of MGM Muthu Hotels.
- → Opaque rates (e.g., Priceline).
- → Rates on websites without online booking systems.
- → Rates as part of packages (e.g., flights, cruises, car rentals).
ARTICLE 2. ELIGIBLE HOTELS
All MGM Muthu Hotels are eligible for the “Best Price Guarantee,” unless specified otherwise.
ARTICLE 3. CURRENCY AND PRICE DIFFERENCES
If the third-party rate is listed in a different currency:
- → MGM Muthu Hotels will convert it using their exchange rate at the time of booking.
- → The guarantee applies if the price difference is at least 5% or €5 (whichever is higher).
Example:
· MGM rate: €200.
· Minimum required third-party rate: €195 (difference of €5) or €190 (difference of 5%).
ARTICLE 4. PROCEDURE FOR CLAIMING THE GUARANTEE
1. Claim Form: Complete the form with accurate information.
2. Screenshot Required: Include a screenshot showing the date, rate, booking terms, and hotel name.
3. Submission Deadline: Submit within 24 hours of booking confirmation and at least 48 hours before arrival.
ARTICLE 5. PROCESSING OF CLAIMS
· If Approved: You’ll receive an email confirming the adjusted rate.
· If Denied: You’ll receive an email explaining the reason for denial.
ARTICLE 6. PAYMENT AT THE HOTEL
· The adjusted rate will be billed at check-out (excluding additional services).
· Refunds will be processed according to the initial payment method and timing.
ARTICLE 7. LIABILITY
MGM Muthu Hotels is not liable for costs resulting from third-party bookings or cancellations.
ARTICLE 8. CHANGES TO TERMS AND CONDITIONS
MGM Muthu Hotels reserves the right to amend these terms at any time. Current terms will apply to requests submitted at the time of booking. Requests already submitted will be processed under the terms in effect when the booking was made.
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